Complaints & Feedback

DTTI treats every complaint as a gift: an opportunity to improve. We have put in place simple, confidential channels through which students, parents and partners can raise concerns, and a commitment to respond in line with our service charter.

How to Lodge a Complaint

• Step 1 — raise the matter with the relevant Head of Department or section head, who will record it in the complaints register.
• Step 2 — if unresolved, escalate to the Deputy Principal responsible for the area (Administration or Academic).
• Step 3 — matters that remain unresolved may be referred to the Chief Principal, and ultimately to the Governing Council.

Channels

• Suggestion boxes available at every branch.
• Phone: 0750239057 during office hours.
• Email: info@africandivinechurch.org, or through the contact page.
• In person at the Registry or the Dean of Students' Office.

Every complaint is acknowledged within 24 hours, resolved or escalated within ten working days, and complainants may request written feedback on the outcome. Anonymous suggestions are also respected and reviewed.