Our Service Charter

This Service Charter states the standards of service that every client of the Divine Theological Training Institute — student, parent, sponsor or partner — is entitled to receive, and what we ask of you in return.

Our Commitments

• Application forms received at any branch are processed and responded to within three working days.
• Admission letters and joining instructions are issued within five working days of a successful application.
• Fee receipts are issued immediately at every payment point, with statements available on request.
• Timetables and examination schedules are published at least two weeks before the start of each term or examination series.
• Internal result slips are issued within ten working days of the completion of examinations.
• All enquiries made in person, by phone on 0750239057 or by email are acknowledged within one working day.
• Every complaint is logged, acknowledged within 24 hours and resolved or escalated within ten working days, in line with our complaints procedure.

What We Ask of You

• Provide truthful information and complete documents when applying for admission or services.
• Observe the code of conduct and treat staff and fellow learners with respect.
• Honour fee commitments and raise any difficulties early through the fee support office.

The charter is reviewed annually and displayed at all branches for everyone to see and hold us to.