Customer Satisfaction Survey

Every year, DTTI conducts a customer satisfaction survey to hear directly from the people we serve — students, parents and guardians, sponsors, staff and partner employers. Your feedback drives improvement across our branches.

What the Survey Covers

• Quality of teaching, training tools and workshop equipment.
• Customer care at admissions, the Registrar's Office, the library and finance counters.
• Fairness of assessments and timeliness of results.
• Cleanliness, safety and the general learning environment.
• Suggestions for new courses and services.

Results are analysed by the quality assurance team, discussed by the Management Board, and published in a summary action plan. Improvements made from past surveys include faster admission processing and expanded evening class options.

You do not have to wait for the survey to share your views — write to us any time through the contact page or use the suggestion boxes at every branch. Complaints follow the complaints and feedback procedure.