Performance Contracting

Performance contracting is the management tool through which DTTI sets measurable targets, monitors delivery and rewards performance. The Chief Principal signs the performance contract with the Governing Council, and its targets are cascaded to departments, sections and individual members of staff.

Typical Performance Indicators

• Enrolment targets against capacity for certificate and diploma programmes.
• Completion and dropout rates across departments and branches.
• Pass rates in KNEC, NITA, CDACC and ICDL Africa examinations.
• Timely processing of admissions, results and certifications.
• Revenue performance, budget discipline and local income generation.
• Staff training, appraisal completion and customer satisfaction scores.

Performance is reviewed quarterly by the Management Board, and results inform the annual staff appraisal and the implementation of the institute's strategic plan. Where targets are missed, corrective action plans are agreed and followed up until performance recovers.