ISO 9001:2015 Certification
DTTI operates a quality management system aligned to ISO 9001:2015, with documented processes, audits and continual improvement.
ISO 9001:2015 Certification
DTTI operates its administrative and academic processes within a quality management system modelled on the ISO 9001:2015 standard. This international standard requires an institute to define its processes, measure performance, manage risks and pursue continual improvement — principles that DTTI has embedded across all six branches.
What This Means in Practice
- Documented processes — admissions, examinations, procurement and student services follow documented, controlled procedures.
- Risk-based thinking — risks to training quality and service delivery are identified and mitigated in good time.
- Leadership and engagement — the Management Board reviews quality objectives at least twice a year.
- Continual improvement — audit findings, client feedback and performance data drive improvement actions.
The system is administered by the Management Representative and audited periodically; the quality manual, procedures and service standards are available for inspection at the Vihiga Main branch. Learn more about our wider quality assurance framework and the commitments in our service charter.