Quality Assurance

Quality assurance at DTTI ensures that every programme — from a one-week short course to a three-year diploma — meets the standards of our examining bodies and the expectations of employers. The quality assurance function reports to the Deputy Principal — Academic and the Management Board.

How We Assure Quality

• Curriculum compliance — every scheme of work is checked against KNEC, NITA, CDACC or ICDL Africa syllabi.
• Classroom and workshop observation — supervisors conduct lesson observations and give feedback to trainers.
• Internal audits — scheduled audits of departments, records and processes, feeding a corrective action register.
• Assessment moderation — internal examinations are moderated before administration and results are verified before release.
• Tracer studies — graduate outcomes inform curriculum improvement. See tracer studies.
• Client feedback — analysed annually through the customer satisfaction survey and complaints register.

Findings are documented, corrective actions are tracked to closure, and performance is reported through the performance contracting framework and the wider quality framework.